COVID 19 – HEALTH & SAFETY PROTOCOLS

Mamazul want to ensure and reassure you that we are focused round-the-clock on the health and safety of all our guests and employees, without compromising the high standards and quality of your experience.

We have set-up procedures to follow the guidelines of the World Health Organization (WHO) and local health authorities. Our team and staff members are diligently following the latest guidance and hygiene protocols, we will continue to monitor the situation closely to ensure the safety of each one of you.

 

HAND WASHING & DISINFECTING STATIONS

  • Hand sanitizing stations for all guests upon arrival to the hotel.
  • Disinfectant gel dispensers available throughout the hotel.

GUEST ROOMS

  • All rooms have their own individual A/C unit
  • All rooms deep cleaned and disinfected between stays
  • All touch points (light switches, door handles etc.) regularly disinfected

BACK OF HOUSE

  • Daily temperature checks of all staff members
  • Staff practicing continuous hand washing (every 30 minutes)​

PUBLIC SPACES & COMMUNAL AREAS

  • All high-touch points (light switches, door handles etc.) regularly disinfected
  • Disinfectant gel dispensers available throughout the hotel

POOL

Beach beds cleaned and disinfected daily and arranged to allow healthy distancing

CONTACT US

Do you have questions about our health protocol?

We would love to answer your questions, comments or any questions you may have, you just have to fill out our form and one of our concierges will contact you as soon as possible.

Address :

Aldea Zama, Tulum

City :

Tulum

Phone :

+52 (984) 144 8819

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