Privacy Policy

The privacy and security of your information is very important to us. Whether you are booking a room or just a prospective client browsing our website and looking at our property/services, we want you to trust that the information that you have provided to us is being properly managed and protected.

By using the Services, you agree to terms and conditions of this Privacy Policy. Collectively, we refer to the Websites and offline channels as “Services.”


· When you use and interact with websites operated by us (the “Websites”)

· When you visit or stay as a guest at one of our properties, or through other offline interactions

· When we e-mail you HTML formatted communications.


If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.



We collect personal information that you provide to us. Information collected may include: · Your name, email address, home and business address, phone number, nationality and payment card information; and · Information such as stay and room preferences made during the course of your reservation such as your preferred room type and specific requests to the Hotel. This information may be provided to us directly when you make a reservation through our reservation system, through our websites, directly at the hotel or through mobile applications. In some cases, we may receive this information from a third party, such as when you book through an online travel agency or hotel booking site.



Mamazul Tulum will retain all personal information you provide during booking. By making a booking with us or using the hotel website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as hotel may, in our sole and absolute discretion, deem necessary for the following purposes: · To process your booking and for other administrative purposes · To provide you customer support and services · To send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires.

*You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications. We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries. We will use our best endeavors to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.



We may use various social media features such as the Facebook “Like” button on our websites and mobile applications. Certain information may be shared or otherwise provided to us through your use of these features in conjunction with our services and programs. Subject to your account and privacy settings, we may also be able to see information that you post when using these social media platforms whether or not you are using one of our services. In some instances, depending on the circumstances, we may contact you on these social media platforms. The information you post on social media sites as well as the controls surrounding these disclosures are governed by the respective policies of these third parties.



We may transfer, store, and process your information in countries other than your own. Mamazul Tulum is located in Mexico. If you are accessing our Website from outside Mexico, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in Mexico and other countries.



If you wish to be informed what Personal Information we hold about you, object to our processing, and/or if you want it to be removed from our systems, please contact us at If you no longer want to receive marketing related e-mails, you may opt out anytime contacting us directly at or by clicking the unsubscribe button located at the bottom of every marketing e-mail. If you are a resident of the European Economic Area (EEA), you have certain data protection rights afforded to you by the Global Data Protection Regulation (“GDPR”). If you are a resident of California, you have certain data protection rights afforded to you by the California Consumer Privacy Act of 2018 (CCPA) as follows:

Access to your personal data: You may request access to a copy of your personal data. Right to withdraw: Where you have given your consent for us to use your personal data, you may withdraw your consent at any time. Please contact us using the details located below if you would like to withdraw your consent, and we will delete your data in line with your right to erasure. Rectification: You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us using the details below, and we will provide the updated information. Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us at, specifying why you would like us to delete your personal data. Please note that we often need to retain certain data for record-keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual data that will remain within our databases and other records, which will not be removed. In addition, there may be certain data that we may not allow you to review for legal, security or other reasons. Portability: You may ask us to provide you with the personal information that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller. Right to object & make complaint: You may object to our processing of your personal data pursuant to this Privacy Policy. Please contact us using the details below, providing details of your objection. Please note that we may ask you to verify your identity before responding to such requests.



We do not knowingly collect data from or market to children under 18 years of age. Our websites are not intended for children and we do not intentionally solicit or collect personal information from individuals under the age of 18. By using the Website, you represent that you are at least 18.



Cookies are widely used on most major sites. You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Services. Mamazul Tulum use cookies in our webpages:


  • To maintain your session and required details when you browse the hotel website, during account registration and during the booking process
  • To collect website usage data for statistical/analytics purposes
  • To direct you to the correct landing page based on your geo-location



In some instances, we may have to change, modify or amend this Privacy Policy in order to comply with the evolving regulatory environment or the needs of our business. We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, subject to any applicable legal requirements. Your continued use of our Services is deemed acceptance of such changes, so you should check this page periodically for updates.



If you have questions or comments about this notice, you may email us at or calling +529841448819